The sales prices listed at the online shop include international shipping charges.
Required costs other than sales prices
You may be requested by the courier to pay import duties at the time of delivery.
You cannot cancel your order once you confirm it. For details, please see the Special Agreement on Returning Products.
When to deliver the product
Customized products are manufactured in Japan after the order has been received.For that reason, it can take up to two weeks to manufacture the product after the order has been received. We make every effort to ensure that all the materials are in stock. However, in some rare cases, stock may run low. In such cases, the manufacturing period may extend an additional one week or more.
It can take additional two or three weeks to deliver the products overseas. More time may be required for delivery, depending on the situation at the destination country.
We are not liable for any delay caused as a result of any reason or factor we cannot foresee or control. These can include adverse weather conditions, adverse traffic conditions, conflicts, etc.
How to make the payment
We are using credit settlement agent service of PayPal. Settlement information is coded in SSL, and safety has been secured.
If you wish to make the payment by using the PayPal service, you need to register and open your account at the website of PayPal in advance.
The currency is shown in JPY.
When to make the payment
It depends on the credit card you are using. For details, please contact your credit card company.
Your product is delivered by Express Mail Service (EMS) or the international delivery service offered by Yamato Transport Co., Ltd.
You cannot specify the delivery time or date.
If your product cannot be delivered and is returned to us at your convenience, we will bill you the charges for returning the product to us and reshipping it to you.
Order cancellation and returning or changing products
Please see the Special Agreement on Returning Products.